What’s your return policy?Updated 2 days ago

We want you to feel completely confident shopping with Wassen! That's why we offer a 30-day, no-quibble refund policy.

If you've changed your mind or aren't completely happy with your purchase, you can request a refund within 30 days of receiving your order.

How do I request a refund?

There are two easy ways:

1. Through your Wassen account: Log in, find your order and select "Request return".

2. Contact our Customer Service team: Email [email protected] with your order number and the products you'd like a refund for.

Do I need to send my products back?

In most cases, no! We want to make the process as simple as possible, so you generally won't need to return your products to us.

Once your refund request has been approved, we'll process the refund to your original payment method. Refunds typically take 5–10 working days to appear in your account after being issued.

For full details, please see our Returns & Refunds Policy.

Your statutory consumer rights are not affected by our 30-day refund policy.