How do I start a return?Updated 2 days ago

We've made requesting a return or refund as simple as possible!

At Wassen, we offer a 30-day, no-quibble refund policy, so if you're not completely happy with your purchase, you can request a refund within 30 days of receiving your order.

There are two easy ways to get started:

Option 1: Through your Wassen account

1. Log in to your Wassen customer account.

2. Find the order you'd like a refund for.

3. Select "Request return" and follow the instructions.

Option 2: Contact our Customer Service team

Email [email protected] with your order number and the product(s) you'd like a refund for.

What happens next?

Our Customer Service team will review your request and email you to confirm the next steps.

In most cases, you won't need to send your products back to us! Please don't arrange any return postage unless we've specifically asked you to.

Once your refund has been approved and processed, it typically takes 5–10 working days to appear in your account.

For more information, please see our Returns & Refunds Policy.