Do you offer refunds or exchanges?Updated 3 days ago
Of course! We want you to be completely happy with your Wassen purchase, which is why we offer a 30-day, no-quibble refund policy.
If you've changed your mind or aren't completely satisfied with your purchase, you can request a refund within 30 days of receiving your order.
How do I request a refund?
You can request a refund in two easy ways:
Through your Wassen account: Log in to your account, find the relevant order and select Request return. Follow the steps to submit your request.
Contact our Customer Service team: Email us at [email protected], quoting your order number, the product(s) concerned and, if you're happy to share, your reason for requesting a refund.
Our team will review your request and email you to confirm the next steps.
Do I need to return my products?
In most cases, no! We want to make the process as simple as possible, so you generally won't need to send your products back to us. Please wait for confirmation from our team before taking any further action.
When will I receive my refund?
Once approved and processed, your refund will be issued to your original payment method. Funds typically appear in your account within 5–10 working days, depending on your payment provider.
Your statutory consumer rights are not affected by our refund policy.