Order Issues
Having an issue with your Wassen order? Find help with missing, incorrect or damaged items, payment problems, delivery issues and how to contact our support team.
What do I do if I receive the wrong item in my order?
We're sorry if you've received the wrong product! We always aim to get your order right, and we'll do our best to put things right as quickly as possible. What should I do?. Please contact our friendly Customer Service team at [email protected] with:.
What do I do if my item(s) arrives damaged?
We're sorry if your Wassen products have arrived damaged! We want every order to reach you in perfect condition, and we'll do our best to put things right as quickly as possible. What should I do?. Please contact our friendly Customer Service team at
My order was marked delivered but it’s not here!
We're sorry your order hasn't arrived! We understand how frustrating this can be, and we're here to help you track it down. First, we'd recommend checking a few things:. Check your tracking information: Your courier may have left a delivery photo or